Although administrative and secretarial responsibilities are dynamic and can vary greatly depending on the employer or industry, they generally include planning, organising, and performing administrative tasks that are necessary to the efficient operation of a business. These responsibilities may entail, among other things, setting up meetings, events, and appointments; responding to calls and emails; taking minutes; keeping orderly files and records; and producing reports and presentations.

Any organization’s backbone might be said to be its administrators and secretaries, who maintain organisational cohesiveness and keep the business moving forward.